Frequently Asked Questions

Find answers to common questions about our denim and services

How do I find my perfect fit?

We provide a comprehensive size guide on every product page. We recommend measuring a pair of jeans you already love and comparing them to our chart.

Do your jeans stretch over time?

Our denim is designed with high-quality recovery fibers. While they will mold to your body, they are engineered to retain their shape without bagging out.

How should I wash my Joe's Jeans?

To preserve color and elasticity, wash your jeans inside out in cold water and hang to dry. Avoid bleach and fabric softeners.

Can I change or cancel my order?

Orders are processed quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.

Do you offer hemming services?

Currently, we do not offer in-house alterations. We provide various inseam lengths across our collections to accommodate different heights.

Are your materials sustainably sourced?

We are committed to ethical fashion. Many of our collections utilize recycled cotton and water-saving dye processes.